Contact us

🌿 Contact Us Policy – Lumi Arabia

We’re Here for You

At Lumi Arabia, your satisfaction and trust are our top priorities. Whether you have a question about our products, your order, or partnership opportunities, our team is always happy to assist you.

We value every inquiry and do our best to respond promptly — usually within 24 to 48 business hours.

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How to Reach Us

📧 Email: lumiarabiaofficial@gmail.com
For all product-related queries, orders, returns, or skincare guidance.

📞 Phone / WhatsApp: +91-XXXXXXXXXX
Available Monday to Saturday, 10:00 AM – 7:00 PM (IST)

📍 Mailing Address:
Lumi Arabia
info city phase 2 sector 34 Gurgaon Haryana 
India / UAE (depending on your registered country)

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Response Time

We aim to reply to all customer emails and messages within 1–2 working days.
Please note that weekends and public holidays may slightly delay our response.

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Order & Product Inquiries

For order status, tracking, or payment issues, please mention:

• Your full name

• Order ID or transaction number

• Date of purchase

This helps us locate your order quickly and respond efficiently.

 

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Customer Privacy

All information shared with us through email, phone, or contact forms is treated with the highest confidentiality.
We will never share or sell your personal data to any third party. Your privacy and trust are integral to our brand values.

For more details, please visit our Privacy Policy page.

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Feedback & Support

We genuinely value your feedback. Every message helps us improve your Lumi Arabia experience — from packaging to performance.
If you have suggestions, testimonials, or ideas, we’d love to hear from you.

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Our Promise

Every message you send matters to us.
At Lumi Arabia, our goal is to deliver not just glowing skin — but a glowing experience every step of the way.